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Personal health record

Posted in Our priorities

Personal Health Record Mobile App and Website - LIVE and available to download

Personal Health Record is a mobile app and website which will allow you 24/7 digital access to a summary of your confidential health and social care record held in One Health and Care. It will enable wider access to your information and self-management of your own health and care as updated by health and social care professionals who are directly involved in your care.

This will enable you to:

  • View a summary of your medical and social care records
  • Record information to self-manage your health and wellbeing
  • Access advice and support for your health and wellbeing

There are a number of health and care apps which are available to support health and wellbeing, and it has been recognised that this could be confusing for the user. There will be a move to pull patient-facing apps where technically possible into the NHSApp to form a common patient gateway. The NHSApp and Personal Health Record will work alongside each other to give the user a blended experience, and be referred to as PHR.

All GP data available within the NHSApp will remain the same and will be complimented with data from health and care providers. 

As part of the launch of Personal Health Record, a communication campaign will be undertaken prior to the app being available for download.

  • Which health and social care organisations are contributing data?

    The organisations across Staffordshire, Stoke-on-Trent, Shropshire, Telford and Wrekin in One Health and Care are:

    Partner organisations

    The organisations across Staffordshire and Stoke-on-Trent that are sharing information in One Health and Care are:

    • Staffordshire and Stoke-on-Trent GP practices - A full list of all GP practices in Staffordshire and Stoke-on-Trent can be found here. 
    • University Hospitals of North Midlands NHS Trust
    • University Hospitals of Derby and Burton NHS Foundation Trust
    • Midlands Partnership NHS Foundation Trust
    • North Staffordshire Combined Healthcare NHS Trust
    • Staffordshire County Council (social care)
    • Stoke-on-Trent City Council (social care)
    • Continuing healthcare services provided by MLCSU
    • West Midlands Ambulance Service

    The organisations across Shropshire, Telford and Wrekin that are participating in One Health and Care are:

    From January 2022, The Black Country and West Birmingham partner organisations will be joining One Health and Care. A fair processing campaign started on 22 November 2021 and will run for 12 weeks, click on this link to view. Organisations who will be including health and social care data are listed below:

    • Local GP practices in the Black Country and West Birmingham - View a full list of GP practices
    • The Dudley Group NHS Foundation Trust 
    • Sandwell and West Birmingham Hospitals NHS Trust 
    • Walsall Healthcare NHS Trust 
    • The Royal Wolverhampton Hospital NHS Trust  
    • Black Country Healthcare NHS Foundation Trust 
    • Dudley Integrated Health and Care NHS Trust 
    • Dudley Metropolitan Borough Council 
    • Sandwell Metropolitan Borough Council 
    • Walsall Metropolitan Borough Council
    • Wolverhampton City Council  

  • How is the Personal Health Record mobile app and website different to other solutions?

    Personal Health Record will display information from the shared care record One Health and Care; giving you a summary view of your record which will include data from your GP, as well as any secondary care, community services (including mental health) and social care providers involved directly in your care.

    • University Hospitals North Midlands (UHNM) are developing the ability for you to see your appointment letters within the mobile app and website. You will be asked if you wish to receive your letters electronically by the e-appointment team at UHNM.  Viewing appointment letters via Personal Health Record will improve the time taken to inform you of your appointments, helping you to manage your time and receive your care more efficiently. UHNM are working with a pilot group of patients to explore the use of the app and website to drive future requirements, and to learn from their experience.
    • Another feature of the Personal Health Record is the ability to maintain your health diary. You will be able to self-record information such as blood pressure, blood sugar, weight, personal goals and over-the-counter medication. There is also the ability to link up information from fitness wearables such as Fitbit, Apple and Garmin. The Personal Health Record service is not a real-time messaging and alerting system, and health and social care professionals cannot view the data you add to it.
    • Please remember – information that you can add to the app will then be available for data analysis under secondary use purposes. At no time will the information viewed within the Personal Health Record service be passed to organisations for marketing or sales purposes, or for any commercial use.
    • You may have access to websites and apps linked to your GP practice, and some of the features include the ability to request repeat prescriptions and appointments. Personal Health Record does not include such features and therefore you will need to continue using your GP-facing apps until such a time when the PHR is linked to the NHSApp. 
  • How can the Personal Health Record app be downloaded?

    The Personal Health Record app will be free to download from the App Store (Apple devices) and Google Play (Android devices) in 2021. You will also be able to access it through your internet browser on your PC, tablet, or laptop when the new website is live.

  • How is access managed to the Personal Health Record?

    You will be able to gain access to Personal Health Record with a secure NHS login. If you have an account, you will be prompted to login using your existing details.

    • To set up your NHS Login you will need: 
    • an email address
    • a UK mobile phone number

    NHS login services will send you an email containing a link. Select the link to confirm your email address. Then return to the website or app you want to access and enter your NHS login email address and password. Here, you will be asked to provide your mobile phone number. 

    A 6-digit security code will be sent by text message to your mobile phone. You will be asked to enter this code to continue. A security code will be needed to log in every time, unless you select ‘remember this device and stop sending security codes’. 

    Right now, you cannot set up NHS login without a mobile phone. NHS Digital are working on this and hope to offer a solution to users who do not own a mobile phone in the future. 

    For more information on how to setup a NHS login visit the NHS website

  • Where can I access more information?

    If you have any questions or queries, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Data Shared by Patients / Service Users

    The categories of data used in the Personal Health Record service registration process are:

    • Email address
    • Mobile number
    • First name
    • Surname

    In addition to data provided during the registration process the categories of Personal Health Record service data that can be added and managed by you as follows.

    • All About Me - For example this could be who to contact in an emergency. 
    • It’s OK to ask - Opportunity for you to write notes in preparation for your next appointment.
    • Self-Recorded Measurements - The recordings you make here will only be available for yourself to view. This data may also then be used for secondary use purposes. 
    • Goals - The information entered here will only be available for yourself to view. This data may also then be used for secondary use purposes.
    • Wearable Information - There is the option for you to upload information from wearable smart watches and fitness trackers, for example FitBit Apple and Garmin. Any information you proactively upload from your device may also then be used for secondary use purposes.

    Please Remember - information that you can add to the app will then be available for data analysis under secondary use purposes.  At no time will the information viewed within the Personal Health Record service be passed to organisations for marketing or sales purposes or for any commercial use.

  • Data available to you
    • Personal details and demographics
    • Appointments and appointment letters - future and past appointments together with A&E attendances and hospital admissions may also be viewed here. Some partner organisations are working to enable electronic appointment letters and they will appear here. 
    • Medication - GP-prescribed medication, including repeat prescription and recent GP- provided vaccinations. There is also an opportunity to enter self-recorded medication within the ‘Over the Counter’ section. 
    • My Health - known allergies, family history, medical problems, lifestyle and measurements such as blood pressure will show here. Please note this will only be applicable if this information exists about you in your GP clinical system.
  • Amending your record in Personal Health Record

    Any information you have entered can be changed. You can delete a value if you have entered and saved it incorrectly; the value can be edited or the field can be left blank and then resaved.

    If you think there is a mistake or something missing in your information shown in the My Health section of the Personal Health Record, please contact the relevant Health or Social Care organisation who provide the information.

    It is important that you make all health and social care organisations that you receive care from aware of any changes to your personal details to ensure communication to you is not hindered.  Please contact each care provider to update your details.

    NB - It is important to note that the Personal Health Record service is not a real-time messaging and alerting system and health and social care professionals cannot view the data you add to it.

    Where you have an urgent or emergency health or social care requirement you should contact the appropriate urgent or emergency service using the normal method.

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